2026 XPO Logistics Freight Canada Inc. Accessibility Plan

1.0 General

XPO Logistics Freight Canada Inc. (“XPO”) is one of the largest providers of asset-based less-than-truckload freight transportation shipping in North America, with coverage that spans the U.S., Canada, Mexico, and the Caribbean.

XPO is committed to the realization of a Canada without barriers. As such, we have adopted this Accessibility Plan as part of a proactive approach to identify, remove, and prevent barriers faced by persons with disabilities when they interact with our organization, whether as employees, job applicants, or customers (the “Plan”).

This Plan responds to the Accessible Canada Regulations (SOR/2021-241) and describes what XPO is doing to identify, remove and prevent barriers in the following areas:

  • Employment
  • The built environment
  • Information and communications technology
  • Communication
  • Procurement
  • Programs and services
  • Transportation

1.1 Feedback and contact information

The Director of Audit and Compliance, the Canada Human Resources Team, and the Legal Department (the “Team”) were responsible for the development and coordination of this Plan in accordance with regulations under the Accessible Canada Act. The Team is also responsible for the feedback process and progress reporting on this Plan.

If you have questions about this Plan or wish to share accessibility feedback with us, please contact Earl D'Souza, Canada Human Resources Manager, in one of the following ways:

By mail: XPO Logistics Freight Canada Inc., Attn: Earl D’Souza, 5425 Dixie Rd #202,
Mississauga, ON L4W 2A2

By email: accommodations@xpo.com

By phone: 437-788-5768

Feedback can be in the form of a complaint, a compliment, or a suggestion, and it can be sent in a way that identifies the sender or it can be shared anonymously. We will acknowledge receipt of any feedback in the same means in which it was received unless we are unable to do so because the feedback was submitted anonymously.

Copies of this Plan and information about our feedback process is available in print, large print, Braille, audio format, or electronic format that is compatible with adaptive technology that assists persons with disabilities upon request. Requests for documentation in Braille or audio format will be fulfilled within 45 days. All other requests will be fulfilled within 15 days.

2.0 Employment

2.1 Where we are

Over the past three years, XPO, Inc. has made meaningful progress in strengthening inclusive employment practices and improving support for employees and candidates with disabilities. Key gains include:

  • Job postings now clearly state that accommodations are available throughout the hiring process and provide a dedicated accommodations email (accommodations@xpo.com) so candidates with disabilities can request assistance at any stage.
  • The process for employees to voluntarily self-identify as having a disability has been clarified, moved online, and expanded to allow multiple opportunities for employees to provide or update this information.
  • XPO distributes job postings through its job posting provider’s Canada diversity network, broadening outreach to underrepresented talent pools.
  • The company has partnered with organizations that assist with the hiring, placement, and onboarding of candidates with both visible and invisible disabilities across multiple regions.
  • XPO provides managers and employees with guidance on workplace accommodations to help ensure consistent and effective support for employees with disabilities.
  • Through its Alternative Work Arrangement (AWA) Policy, employees in eligible non-field roles have access to flexible work arrangements, including remote work (part- or full-time) and flexible scheduling.
  • XPO offers programs such as its Employee Assistance Program (EAP) to help employees maintain and improve their health and wellbeing.
  • XPO developed Better Together teams at local sites, which focus on recognizing and celebrating diversity, fostering social connection, providing feedback to leadership, and organizing volunteer opportunities.

Recently, XPO has taken steps to enhance accessibility across its employee training environment and has implemented the following measures:

  • All newly developed and updated training courses for employees now include closed captioning.
  • Many of the XPO-developed training courses allow users to change the speed of video content.
  • Some training courses provide learners with the option to listen to content in addition to reading it, supporting different learning needs and accessibility preferences.
  • Most training courses allow the user to pause and replay video content.
  • All static trainings items (PowerPoints, quick sheets, etc.) employ color contrast of 4:51 or greater, use features other than color alone to convey meaning, use clear fonts and readable sizes, and use descriptive hyperlinks.
  • An accessibility toggle has been introduced for learners, improving compatibility with screen readers and other assistive technologies and enhancing overall navigation

2.2 What’s next

  • In 2026, XPO will update its job postings to clearly state that reasonable accommodations are available to applicants and employees with disabilities. The postings will indicate that accommodations may be requested at any stage of the recruitment process and throughout employment, and that all requests will be addressed in accordance with applicable accessibility legislation and XPO policies.
  • All newly developed electronic learning materials will incorporate either closed captioning or voiceovers.
  • In 2026, XPO will assess opportunities to incorporate additional accessibility features into its third-party training materials.
  • In 2026, XPO will implement a dedicated feedback mechanism within XPO University, its online training platform, to enable employees—particularly those using assistive technologies—to request support, report accessibility barriers, troubleshoot issues, and seek training accommodations.

3.0 Built Environment

3.1 Where we are

As of 2026, XPO has 12 service centers in various provinces and territories in Canada, which include office space and loading dock/warehouse space. We lease all but three of our service centers and so our control over these spaces can be limited. The current state of accessibility across our network differs from location to location depending on whether the space is owned or leased, the applicable building codes, and the age of the building. All sites have motion-activated lighting on the dock space, doorways, hallways, and reliable snow and ice removal practices.

Potential Barriers: Some service centers have paved driveways and parking lots, accessible washroom features (grab bars, lowered fixtures), illuminated signage, adjustable height work surfaces; and designated accessible parking spots; however, many do not. Currently, none of our service centers have automated/wave-to-open doors, grip flooring, motion lighting in the office space, braille signage, visual fire alarms, dedicated parking lot lighting, or wheelchair ramps.

3.2 What’s next

XPO is actively evaluating and prioritizing enhancements to improve accessibility across its Canadian service center network, with a focus on operational feasibility, site constraints, and ownership structure (leased vs. owned). The following initiatives are under consideration or in progress:

  • Accessible Parking: XPO will designate one or more accessible parking spaces at the following service centers: London ON and St-Jean-sur-Richelieu QC and will also do so at Montreal QC and Hamilton ON if space availability exists.
  • Braille and Tactile Signage: XPO is exploring installing tactile/Braille signage for restrooms (Men’s, Women’s, and potentially All-Gender), offices, conference rooms, breakrooms, and exit doors and will solicit quotes for fabrication and installation.
  • Visual Fire Alarm Systems: XPO will evaluate the fire alarm systems at each service center and obtain quotes for potential system upgrades.
  • Exterior Lighting Enhancements: XPO is considering motion-activated lighting for exterior pathways and parking areas. For leased sites, XPO will request upgraded lighting from the landlord. For owned sites, XPO will solicit quotes for enhancements.
  • Washroom Accessibility Improvements: XPO will obtain quotes to add at least one accessible restroom at each service center.
  • Paving of Driveways and Parking Lots: XPO is currently seeking quotes to pave the exterior areas at Saint-Jean-sur-Richelieu, QC and London, ON, with completion expected within the next two years. Additional paving projects will be considered at other sites based on operational priorities, including facility condition, service center size, and ownership status.
  • Automatic Door Openers and Wheelchair Ramps: While automatic door openers and wheelchair ramps are not standard across XPO service centers, site-specific accessibility needs may be addressed through work order requests and individual assessments

4.0 Information and Communication Technologies (ICT)

4.1 Where we are

XPO has adopted several recognized best practices to promote accessibility on its external and internal websites, including the use of semantic HTML, provision of alternative text, and efforts to avoid low-contrast scenarios. However, XPO has not yet conducted a formal accessibility audit to evaluate the current state of its websites, nor does it consistently integrate accessibility considerations into the process for implementing website updates.

As part of our ongoing efforts to improve accessibility and usability for employees, XPO is transitioning to newer handheld devices. The upgraded devices feature a larger 6-inch screen (up from 5 inches), improved display clarity, enhanced navigation responsiveness, and updated operating software, helping make information easier to read, access, and use for drivers and forklift operators in day-to-day operations.

4.2 What’s next

XPO recognizes the importance of ensuring that its digital platforms are accessible to all users, including individuals with disabilities.

XPO is currently in the process of reviewing the accessibility of its external websites, including xpo.com, jobs.xpo.com, and its LTL customer-facing landing page, and XPO’s intranet (myxpo.com). This review is being conducted using a digital accessibility assessment tool to identify potential barriers and areas for improvement in alignment with applicable accessibility standards.

Following the completion of this assessment, XPO will evaluate the findings to determine what accessibility enhancements can be implemented, establish priorities, and develop a timeline for remediation.

5.0 Communication Other Than ICT

5.1 Where we are

XPO works to ensure communications are accessible and easy to understand. Company messages are written in plain language and French Canadian, French and Spanish translations are included to support those who speak English as a second language. In addition, XPO uses a variety of channels to communicate to various audiences, aiming to reach employees where they are.

In 2025, XPO implemented Workvivo as social engagement platform to give employees a voice, acknowledge key employee contributions, allow the leadership to communicate with the workforce, and to host XPO’s global town hall and other key employee communications. Workvivo offers several accessibility features, including dark mode (which turns the background from white to black to reduce eye strain and glare in low light situations), closed captioning, access keys, and automatic alt text (which uses object recognition to create a description of a photo for people with vision impairments). In addition, all internal XPO videos that are shared on digital screens at our service centers contain subtitles.

In 2025, XPO implemented ContactMonkey, a platform used to design, distribute, and analyze internal communications. The platform includes an AI-powered feature that reviews emails for accessibility and flags potential issues—such as missing alt text, inadequate color contrast, absent semantic headings, and insufficient font size—so they can be addressed before distribution.

5.2 What’s next

XPO will continue to review its communication channels for potential improvements to accessibility and develop and implement plain language guidelines for its communications based on current best practices.

6.0 Procurement of Goods, Services, and Facilities

6.1 Where we are

XPO is continuing to evaluate opportunities to enhance how it considers accessibility in the procurement of services, goods, and facilities from third parties. As part of this ongoing effort, the Company is exploring ways to more consistently assess accessibility and reduce potential barriers for employees and customers with disabilities.

6.2 What’s next

XPO will continue to strengthen its approach to accessibility in procurement by embedding accessibility considerations into its vendor expectations and evaluation processes. As part of this effort, by the end of 2026, XPO plans to revise its Supplier Code of Conduct—a set of mandatory standards defining the ethical, social, and environmental requirements applicable to its vendors—to include a dedicated section on accessibility. This addition will reinforce XPO’s commitment to fostering an inclusive environment and set clear expectations that suppliers support accessibility and inclusion in their own operations, including by considering accessibility in the design, development, and delivery of products and services provided to XPO.

In parallel, XPO is exploring the development of an accessibility questionnaire for Canadian vendors. This questionnaire would seek information about the accessibility features, accommodations, and standards incorporated into the products and services supplied to XPO. The information gathered will help XPO better understand the accessibility of vendor offerings, support internal awareness, and inform efforts to identify and reduce potential barriers for employees and customers with disabilities.

7.0 Design and Delivery of Programs and Services

7.1 Current state

Customers engage with XPO’s freight transportation services through multiple channels, including the website, telephone, and email. At present, the website does not meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, which may create obstacles for individuals with disabilities when attempting to obtain rate quotes, schedule pickups, submit claims, or utilize other online tools. Additionally, individuals with disabilities may face challenges when communicating with XPO via phone or email.

7.2 What’s next

We plan to use a digital accessibility assessment tool to evaluate XPO’s LTL customer landing page and identify potential barriers and opportunities for improvement.

8.0 Transportation

This section is not applicable to XPO.

9.0 Consultations

XPO placed significant emphasis on actively engaging employees with disabilities in the development of this Plan and undertook extensive efforts to solicit their feedback. Outreach began early in the drafting process and included multiple communication channels to maximize awareness and participation. These efforts included targeted communications to employees, prominently posted flyers at each service center, the creation of an anonymous feedback form to encourage candid input, and repeated reminders throughout the process to ensure employees had meaningful opportunities to contribute.

As part of this feedback, one employee highlighted the importance of ensuring that individuals with disabilities see themselves represented in XPO’s internal and external materials. This perspective aligns with XPO’s ongoing efforts to reflect the diverse makeup of our workforce by representing a broad range of employees and abilities across our communications and marketing materials, and by continuing to build on that inclusive approach.

In addition, XPO consulted closely with key internal stakeholders across Legal, Procurement, Technology, Operations, and Real Estate to gather cross-functional perspectives. Feedback and recommendations received through these combined efforts were carefully reviewed and, where feasible, incorporated into the final Plan.

For the 2023 XPO Logistics Freight Canada Inc. Accessibility Plan and related Progress Reports, please click here.